Privacy Policy

Last updated: 26 September 2026

This policy explains how Minko’s Gaming Limited (“Minko’s Gaming”, “we”, “us”), a company registered in England and Wales (company no. 15459933), collects and uses personal data when you visit minkosgamingpc.com, book a repair, buy or sell a device, or contact us. We are the data controller for this information.

Contact us

Minko’s Gaming Limited, 9 Manor Park Parade, Lee High Road, Lewisham, London SE13 5PB
Email: [email protected] · Phone: 020 8037 0653

What we collect

• Contact details – name, email address, phone number and postal address.
• Order and repair details – the device, model, fault description, repair notes, quotes, invoices and warranty records.
• Sell-your-device details – device information, condition and the payment details you give us so we can pay you.
• Payment information – card and wallet payments are processed by Stripe, PayPal and Klarna. We do not see or store your full card number.
• Technical data – IP address, browser type and the pages you visit, collected by our hosting and security systems.
• Messages – emails, WhatsApp messages, calls and contact-form submissions.

Data on your device

We do not need access to your personal files to repair most devices. Please back up your data and remove accounts or passcodes where you can before handing a device in. If we need access to test a repair, we will only access what is needed to test it and will not copy, keep or share your content.

Why we use your data and our lawful basis

• To carry out repairs, sales and purchases – performance of a contract.
• To take payment, keep accounts and meet tax, consumer-law and anti-fraud duties – legal obligation.
• To check ownership of devices we buy, prevent fraud and secure our website – legitimate interests.
• To answer your enquiries and send updates about your order or repair – contract or legitimate interests.
• To send marketing emails – only with your consent, which you can withdraw at any time.
• To measure and improve our Facebook and Instagram adverts (Meta Pixel) – only with your consent through our cookie banner, which you can change at any time.

Who we share it with

We only share data where it is needed to provide our services: payment providers (Stripe, PayPal, Klarna), our website host (Hostinger) and network provider (Cloudflare), our email provider (Microsoft 365), Meta (Facebook and Instagram) for advert measurement if you accept advertising cookies, couriers for deliveries, and our accountants. We will share data with the police or other authorities where the law requires it, for example when a device offered to us is reported lost or stolen. We never sell your data.

International transfers

Some of our suppliers may process data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved contract clauses.

How long we keep it

We keep order, repair and purchase records for 6 years to meet tax and legal obligations. We keep enquiries that don’t lead to an order for up to 12 months. We keep marketing consent until you withdraw it.

Your rights

You can ask to access, correct or delete your data, restrict or object to how we use it, or ask for a copy to take elsewhere. To make a request, email [email protected]. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

See our Cookie Policy.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.