Refund and Returns Policy

For returns or warranty support, email [email protected] with your order number and a description of the issue.

14-day returns

For online consumer purchases, tell us within 14 days of receiving your goods if you wish to cancel. You then have another 14 days to return them. Return the device as sold, with its supplied accessories. You may inspect it as you would in a shop; handling beyond this may result in a deduction for diminished value. Original packaging is helpful but does not remove your statutory rights if unavailable.

For change-of-mind returns, you pay the return postage. Contact us before returning faulty or incorrectly supplied goods so we can arrange an appropriate return.

Refunds and faulty goods

For eligible cancellations, we refund the original payment method within 14 days of receiving the goods or evidence of return, including the standard outbound delivery cost. Faulty, misdescribed or unfit goods have separate legal remedies; these are not limited by our 14-day returns window or warranty. Discounted goods have the same statutory rights.

Sales and repair warranties

Products sold by Minko’s Gaming for over £500 carry a one-year warranty; products under £500 carry a 90-day warranty. Our repairs carry a 90-day warranty. If a problem develops, contact us with your purchase or repair reference, the model and fault details so we can assess it. These warranties are additional to your statutory rights.

Preparing your return

Back up your files and remove personal data and account locks where possible. Do not send passwords by email. Pack the device securely and include your order reference. If a fault prevents you from preparing the device, tell us before sending it.

Returns address: Minko’s Gaming, 9 Manor Park Parade, Lee High Road, Lewisham, London SE13 5PB, United Kingdom.

This policy applies to new purchases from 25 September 2026. Any more favourable returns terms agreed when an earlier order was placed remain valid.